Terms of Use and Terms and Conditions of Sale

These Terms are between you and HISNLABS CYBER AI - FZCO ("HisnLabs", "we", "us"), the company behind FireAI, a macOS network-monitoring application ("FireAI", the "App"). HISNLABS CYBER AI - FZCO is a limited liability company, registered in [PLACEHOLDER: state and country of formation] under number [PLACEHOLDER: registration number]. Registered address: [PLACEHOLDER]. Contact: [email protected].

By downloading, installing, activating a licence for, or paying for FireAI, you accept these Terms. If you do not accept them, do not use FireAI.

1. What FireAI is

FireAI shows the network connections your Mac’s applications make, lets you allow or block them, and includes an on-device AI feature ("FireAI Pilot") that suggests decisions based on your own usage — it runs locally and does not send your traffic anywhere. FireAI is a monitoring and control tool. It is not antivirus software, it does not scan files for malware signatures, and it cannot see inside encrypted content.

2. Trial and licence

FireAI can be used free of charge for a 17-day demo period from first launch, with every feature available. After the demo ends, continuing to use certain features (the network map, country-database updates, adding new rules, and the on-device AI) requires an activated licence, which you can buy on hisnlabs.com.

A licence is a personal, non-exclusive, non-transferable right to run FireAI, tied to the Mac(s) it is activated on, up to the device limit shown at purchase (currently three Macs per licence). You may not resell, sublicense, or share a licence key beyond that limit; HisnLabs may suspend a licence used in a way that breaches these Terms, including sharing beyond the device limit or attempting to bypass licence checks.

3. Price, payment and delivery

FireAI is sold as a one-time purchase (currently 49 in your local currency — EUR, GBP or USD — shown in full, taxes included where applicable, before you pay). Payment is processed entirely by Stripe, a PCI-DSS certified payment provider; HisnLabs never receives or stores your full card number. "Delivery" of a digital purchase means your licence key and secret are issued to you immediately after payment is confirmed.

4. 30-day money-back guarantee and right of withdrawal

If you are a consumer in the European Union or United Kingdom, the law normally gives you 14 days to withdraw from an online purchase. Because FireAI is digital content delivered immediately on payment, by completing your purchase you expressly ask HisnLabs to begin delivering your licence immediately and you acknowledge that you lose the right of withdrawal once that licence has been issued to you, as permitted under the EU Consumer Rights Directive. This does not affect your other statutory rights (for example, if FireAI does not work as described).

Whatever your country, FireAI comes with a 30-day money-back guarantee: email [email protected] within 30 days of your purchase and we refund you in full, no questions asked. This guarantee is in addition to your statutory rights, never in place of them.

5. Acceptable use

• Use FireAI only on Macs you own or are authorized to manage.
• Do not use FireAI to monitor another adult’s device without their knowledge and consent, or in any way that breaches wiretapping, surveillance or data-protection law in your country.
• Do not attempt to reverse-engineer, crack, or bypass FireAI’s licence checks, or distribute tools that do.
• Do not resell, rent, or share your licence key beyond the device limit stated at purchase.

6. No guarantee against being compromised

FireAI is a tool that reduces risk by making network activity visible and letting you control it — it does not, and cannot, guarantee that your Mac will never be hacked, infected, or compromised. Security depends on many things outside FireAI’s control: the rules and decisions you or FireAI Pilot make, other software on your Mac, your own actions (for example, being tricked into entering a password), and threats that exploit ways of attacking a computer that no monitoring tool can see. FireAI is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of fitness for a particular purpose.

7. Limitation of liability

To the fullest extent permitted by law, HisnLabs’ total liability to you for any claim arising from these Terms or your use of FireAI is limited to the amount you paid for your licence, and HisnLabs is not liable for indirect, incidental, or consequential damages (including data loss or a security incident on your Mac or network), even if advised of the possibility. Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for death or personal injury caused by negligence, fraud, or any right a consumer cannot waive under the mandatory law of their country of residence.

8. Intellectual property

FireAI, its code, design, and the HisnLabs name and logo belong to HisnLabs. Buying a licence gives you the right to use the App as described above; it does not transfer any ownership or intellectual-property right to you.

Credits: the 3D character of AISir’s Ninja look was generated with AI (Tencent Hunyuan3D-2, run by HisnLabs on its own computer) and finished by HisnLabs. Tencent Hunyuan 3D 2.0 is licensed under the Tencent Hunyuan 3D 2.0 Community License Agreement, Copyright © 2025 Tencent. All Rights Reserved. The trademark rights of “Tencent Hunyuan” are owned by Tencent or its affiliate. Tencent is not affiliated with HisnLabs and does not sponsor or endorse its products.

9. Governing law and complaints

These Terms are governed by the law of [PLACEHOLDER: country of incorporation, pending registration], without prejudice to any mandatory consumer-protection law of your own country of residence, which continues to apply. [PLACEHOLDER: details of the consumer mediation/ombudsman service required for French B2C sellers will be added once HisnLabs is registered and that service is appointed.] You can always contact us directly first at [email protected].

10. Changes to these Terms

HisnLabs may update these Terms from time to time; the date at the top of this page shows the last update. Continuing to use FireAI after a change means you accept the new Terms.