Support
How can we help?
Most answers are one search away. If not, write to us.
1. Search the docs and courses
Type what you’re trying to do, for example “block an app” or “filter offline”.
2. Common problems
- FireAI says “Filter offline” or shows no connections — Fix “Filter offline” or a World map with no connections by getting FireAI’s network filter running again on your Mac.
- FireAI never asks me about new connections — If FireAI never asks about new connections on your Mac, one of five settings is deciding for you, and this explains how to turn prompts back on.
- FireAI doesn’t offer the new version — If FireAI doesn’t offer the new version on your Mac, check for it yourself and finish installing it.
3. Write to us
Tell us what happened and we’ll answer by email.
Helpful to include
- Your FireAI version (FireAI › About FirewAi) and macOS version.
- What you did, what you expected, and what happened instead.
- A screenshot if it helps, with anything personal hidden.
We will never ask for your licence secret, your passwords or remote access to your Mac.